The Retail Banking Sales & Relationship Skills Training Course offered by Sterling Finance Training Institute is designed to equip banking professionals with the essential capabilities required to excel in customer acquisition, cross-selling, and relationship management. In today’s competitive retail banking environment, developing the right sales techniques and service mindset is crucial for sustaining growth and profitability. This course blends practical insights with proven banking methodologies to help participants achieve superior sales results while nurturing long-term client relationships.
Participants will learn how to identify customer needs, present relevant financial solutions, and effectively cross-sell banking products that meet client expectations. The course also emphasises communication, negotiation, and retention strategies, ensuring that every customer interaction contributes to stronger relationship management. Through real-world simulations and case studies, learners will gain the confidence and expertise to drive retail banking success in their respective roles.
